Help and support

You can now contact the 24-hour hotline from anywhere in the world, whether it's insurance, legal, violence, health, any problem arising in the company you work for abroad, questions and applications related to employment, and many more. you can find solutions to issues in a short time.

• Phone (call back option): +994 (12)310 87 17
• Email: help@uagsefarerhelp.com
• Live Chat: Click the message button at the bottom of this page.
• WhatsApp: +994 (51)206 19 65

We treat every contact confidentially and will do our best to help you. You can talk to us about anything whether it is a problem on board, concerns about your family, a health issue, or a request for general information. If you are feeling concerned about something and need some support, or if you just want to talk, we are here for you. We may need to ask for some personal information in order to help you (e.g. name, nationality, ship IMO number) but this will not be shared with anyone else unless you give us permission. We do not record any telephone calls to or from our helpline.